In line with the Distance Selling Regulations 2000 you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt.
Please be aware that business to business transactions are not covered under the Distance Selling Regulations 2000.
Please state your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.
If you exercise your right to cancel such goods under the “cooling off period”, the ownership of the goods will revert to the supplier, exceptions to the right includes sealed software, discs and tapes which have been opened.
These will remain the property of the consumer and will not be credited. Please also note, cables bought as accessories will only be accepted back if they are still in the original box and packaging which is still sealed.
The regulations impose a responsibility on the consumer to take reasonable care of any goods that have been supplied. The obligation applies before as well as after the consumer has given the notice of cancellation.
You will be required to return all goods you have been supplied at your own expense, you are under a duty to take reasonable care of the goods and to see that they are received by us and not damaged in transit, as such we advise our customers to retain the original box and packaging materials provided with the goods. Any free gifts or promotional offers received with the product must also be returned.
We advise our customers that all accessories should be unopened; including remote controls, speaker wire, batteries and harnesses, any accessories missing from the returned product will incur an administration charge of £25.00 plus the replacement cost from the manufacturer.
Goods that have not been cancelled within 7 working days under the “cooling off period” will be refused. Goods that do not meet the above criteria will be subjected to additional surcharges.
Goods that have been purchased and have failed within 28 days of receipt will be collected inspected and repaired, replaced or refunded if they do not fall within manufacturers specifications, this does not affect your statutory rights.
You should complete a customer service document that should be sent back via post, fax or email to customerservice@autosounds.co.uk detailing your problem, this form is available from the customer services department on Tel: 0191 2722122 or email for a copy.
Goods that we find working to manufacturers specifications will be returned to you and the cost of the carriage charged to your account. Any returned goods refused to be accepted back by the customer will also incur direct costs at a minimum 15% of the invoice price plus a flat rate of £25.00 administration fee for processing.
If under the 7 working days “cooling off period” you wish to cancel the contract, you will need to arrange the return of the supplied products at your own cost. Please be aware when arranging the return that you will need to take out adequate insurance on the goods should they become damaged in transit. Please note, should you not be able to arrange a return the minimum direct costs for a collection return arranged by Autosounds on the customers behalf will be £29.99 regardless of the product.
The Distance Selling Regulations 2000 do not apply when purchased in Autosounds store or seen in store then ordered by telephone, fax, email or order form.
Self installed products: consumers are under a duty to take reasonable care of the goods. If we consider that when installing the product that the consumer has not taken reasonable care we cannot accept the goods back once it has been installed. The package can be carefully opened and the goods inspected for the correct size and to make sure all items required for installation are present. That way if they are incorrect they can be resealed and returned (see Terms & Conditions for full details).
